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Open the app, go to Account → My Orders and tap your order, then Track Order. You will see live status from confirmed and packed to out for delivery and delivered, along with the estimated arrival time.

Choose eligible products and select Try & Buy at checkout. Your order is delivered from the nearby store, your child tries the items at home, you keep what you like and return the rest. Easy returns or pick-up are available for the items you don't keep.

Go to My Orders, open the order and choose Cancel Order (if it has not shipped) or Return / Exchange (after delivery) and follow the steps. You can also reach us by phone, email or WhatsApp for help.

You can retry the payment or choose another method without creating a duplicate order. If money was deducted but the order did not go through, it is normally refunded automatically by your bank or payment provider. If you don't see it, contact us with your order or transaction reference.

Delivery depends on whether a participating KidsAura franchise store serves your PIN code, and COD / Try & Buy may not be available for every area or product. Check your PIN on the product page or change your location in the app.

Check your mobile number and network, wait for the timer to finish and tap Resend OTP. If the problem continues, contact us and we will help you sign in.

Send us a deletion request using the link on our Privacy Policy page. We will verify your identity and delete your data as described there.

Open Account → Profile to edit your details, and Saved Addresses to add, edit or delete addresses. If you can't change something, contact support.

Fill in the franchise enquiry form and our team will get in touch.